Booking Terms and Conditions
We hold the right to reject online bookings if we believe that they are not genuine or are fraudulent. Some online fares will incur a booking fee or service charge. Airfares are not guaranteed until ticketed as the airline may change the fare without notice before the ticketing is done.
RECONFIRMING YOUR FLIGHTS
We recommend that you check your flight details with the local airline office within 72 hours of departure, in case the airline has made any late changes and Skiddoo has not been informed or has not been able to contact you to advise these changes. If you fail to do this, and there has been some changes, then your travel plans may be disrupted and any additional cost would need to be borne by yourself.
CREDIT CARD TRANSACTIONS
The credit card holder must be travelling. Skiddoo does not accept any third party credit cards and reserves the right to reject your credit card. In the event that payment has been made to Skiddoo Philippines Inc by credit card, you agree that you will not seek to charge back your payment to Skiddoo. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including cancellation fees, before refunding the balance to you.
Please advise your travel consultant your frequent flyer details. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Airlines set their own varied policies on frequent flyer points accrual, therefore Skiddoo does not guarantee that any or all fares displayed will accrue points. It is your responsibility to check if the fare you are planning to purchase does accrue frequent flyer points. Please retain all boarding passes to allow verification of your travel if required.
CANCELLATION AND REFUND FEES
Cancelled bookings will incur charges, which can be up to 100% of the cost of booking, regardless of whether travel has commenced. Check with your consultant and the fare rules if the fare is refundable, as not all fares can be refunded. Our administration fee is ₱1600 peso per ticket plus any airline cancellation fees. Refunds take approximately 12 weeks to process. If we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for the amount of that fee or charge.
CHANGE & REISSUE FEES
Fees will also apply where a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable. Fees will apply to all changeable fares. Our administration fee is 800 peso per ticket, per change plus any airline charges. Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge.
Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-date-changeable, non-transferable and subject to cancellation and/or amendment fees. All airline tickets must be issued in the name of the passport/photo identity holder. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full and tickets issued, prices quoted are subject to change. Such factors include adverse currency fluctuations, fuel prices, taxes and airfare increases. Please contact us for up-to-date prices.
PASSPORTS AND VISAS
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.
Skiddoo acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other wholesale service providers. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not Skiddoo. If, for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider not Skiddoo.
AIRLINE GENERATED FLIGHT AND/OR TIME CHANGES (SCHEDULE CHANGES)
The airline undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere (including on the ticket) are not guaranteed and form no part of the contract which is your ticket. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket, and may change flight times or cancel flights in case of necessity. In these events, a reasonable alternative will be offered. If no reasonable alternative is possible, then the airline will offer a full refund.Schedules are subject to change without notice. The airline, and Skiddoo, assumes no responsibility for making connections.
We do not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly, by force majeure or any other event which is beyond our control.
Please advise our travel consultant of any special requirements you may have, such as special meals, medical requirements, et cetera.
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.