FAQ

All of your questions answered here.

How do I recieve my tickets?

We will send you an e-ticket via email which includes your itinerary. 

What is an E-ticket?

An e-ticket is an electronic ticket that you are able to print out at your own convenience. Most airlines today issue e-tickets. Wise travelers print a copy of their e-ticket at home or at the office, and bring a paper copy with them to the airport.

Please note that a few airlines do not use e-tickets. In such cases, we will mail you a paper ticket.

How do I change my booking?

If you need to make changes to your booking, please call us. We have travel agents standing by to assist you 7 days a week from from 9am to 6pm Philippine time (GMT+8). If you are unable to reach us and the change is urgent, please contact the airline directly. Please note that booking changes will incur a fee of ₱800 per person, exclusive of airline charges (Pricing).

How do I cancel my ticket and get a refund?

To request a cancellation of your booking, please call us. We have travel agents standing by to assist you 7 days a week from from 9am to 6pm Philippine time (GMT+8). If you are unable to reach us and the change is urgent, please contact the airline directly. Please note that not all tickets subject to cancellation are refundable. In cases where the ticket can be cancelled, Skiddoo will charge a processing fee of ₱1600 (Pricing), exclusive of airline fees.

How do I change the name on my ticket?

To change the name on your ticket, please call us. We have travel agents standing by to assist you 7 days a week from from 9am to 6pm Philippine time (GMT+8). If you are unable to reach us and the change is urgent, please contact the airline directly. Tickets are non-transferable; in the event of a misspelled name, Skiddoo will charge a fee of ₱800, exclusive of airline fees.

How do I make special requests?

Special requests can be made during the booking process, such as special meals, disability requests and seat requests (aisle or window only). Please note that airlines are not required to honor special requests.

How do I enter my Frequent Flyer Information? 

During the booking stage you will be asked to enter your frequent flyer details, including your frequent flyer program and number.